Kohl's Update: B+

After my rant and rave, Kohl's sent me an e-mail saying they apologized for not giving me more information on the cancellation of my boots. Apparently, they ran out of stock when it came time to fill my order. They took the boots completely off of the web-site and informed me that when they do get re-ordered from the manufacturer, they will honor the sale price as well as give me free standard shipping. All I would need to do is inform the company when I placed that order so they could apply the appropriate discount.

I responded and said I appreciated their quick reply and the fact that they would honor the sale price.

But me being Stacy, this wasn't going to do...at all. The next day, I called the Kohl's that's about 30 minutes away from me and asked if they had the boots in stock. They had one pair left! I asked if there was any way for them to hold the boots for me. Alas, when I arrived at 10:30pm that night, they had my coveted boots at customer service.

I did not cancel my order. They responded promptly. They would honor the price. And they offered free standard shipping. My only issue was the initial e-mail informing me of the cancellation. If that e-mail was worded differently with a specific reason, that would ease the delivery of the message.

I did get my boots. I got more Kohl's cash. And I did get some good deals. Although I may not order online anymore, Kohl's still has my business. I've always had a good experience in the actual store, thanks to the associates.

I do have to note that in my initial e-mail to the company, I did not curse or insult the poor reader of my complaint. I said I was disappointed, and I understood that it may have been a technological error. I believe that had a lot to do with the type of response I received from the company. Customer service reps hear/read complaints and negativity all day long. Keep that in mind next time you communicate with a rep! Lesson of the day. =)