I responded and said I appreciated their quick reply and the fact that they would honor the sale price.
But me being Stacy, this wasn't going to do...at all. The next day, I called the Kohl's that's about 30 minutes away from me and asked if they had the boots in stock. They had one pair left! I asked if there was any way for them to hold the boots for me. Alas, when I arrived at 10:30pm that night, they had my coveted boots at customer service.
I did not cancel my order. They responded promptly. They would honor the price. And they offered free standard shipping. My only issue was the initial e-mail informing me of the cancellation. If that e-mail was worded differently with a specific reason, that would ease the delivery of the message.
I do have to note that in my initial e-mail to the company, I did not curse or insult the poor reader of my complaint. I said I was disappointed, and I understood that it may have been a technological error. I believe that had a lot to do with the type of response I received from the company. Customer service reps hear/read complaints and negativity all day long. Keep that in mind next time you communicate with a rep! Lesson of the day. =)